In case this is not complied with or because of a faulty declaration the USER is not allowed to cross the border of the respective country, then the TOUR OPERATOR does not delay the execution of the travel program of the rest of the group and does not owe any damages to the USER for the trip not made.
5.4. He undertakes to keep the laws of the Republic of Bulgaria and is personally responsible for his deeds.
5.5. In the event of accidents and damage done to hotels, vehicles or third parties provoked by the USER, he is obliged to make good the damage done and ascertained, there and then.
5.6. When the USER comes from a country with a high risk of contagious diseases, he is obliged to undergo the respective prophylactics as per international medical requirements.
5.7. If during his stay in Bulgaria the USER loses his personal papers, he is obliged to inform the TOUR OPERATOR about it and also the closest embassy of his country. In that case the TOUR OPERATOR undertakes to assist and aid him, but all the connected costs are at the USER’s expense.
5.8. The USER may, not later than 10 working days prior to the OT’s starting date, transfer his rights and obligations under the COT to a third party, undertaking to pay to the TOUR OPERATOR all due sums for that change. In that case the USER is jointly responsible, with the third party, to the TOUR OPERATOR for paying the trip’s overall price and for fulfilling his obligations under the contract. The third party declares in respect of the contract that he accepts the transfer and wholly agrees with the contract’s terms and its addenda an also that he was informed about the trip prior to his acceptance of said transfer.
5.9. The USER may make changes or cancellations under cl. 3 of the General terms.

6. Responsibility of the parties to the COT
6.1. The TOUR OPERATOR is not responsible to the USER in the event of cancellation, delay or change of the terms and conditions of OT that are not in the TOUR OPERATOR’s control, namely:
6.1.1. Delay of flights due to technical or meteorological reasons.
6.1.2. Acts of God (natural disasters, strikes etc.).
6.1.3. Cancellation or suspension of the trip for personal reasons by the USER.
6.1.4. Loss of or damage to luggage during the trip.
6.1.5. Refusal by the competent authorities to issue a visa to the USER.
6.1.6. The customs and border authorities not allowing the USER to enter Bulgaria due to the lack of documents duly drawn up or for other reasons.
6.1.7. Actions by a third party not bound by the contract and which cannot be foreseen or prevented.
6.1.8. Uncontrollable force or event that cannot be foreseen or prevented by the TOUR OPERATOR and his subcontractors while diligently fulfilling their duties.

6.2. In the events of cl. 6.1.7. and 6.1.8. the TOUR OPERATOR is obliged to immediately assist the USER.
6.3. The TOUR OPERATOR’s responsibility in all cases for imprecise or incomplete execution of the travel program cannot be greater than the package’s overall price. When the responsibility of the tourist agents or the TOUR OPERATOR’s other subcontractors for damages caused by the non-fulfillment or the faulty fulfillment of the services under the contract is limited by international contracts ratified and published in the State Gazette and in force in the Republic of Bulgaria, so is the TOUR OPERATOR’s responsibility falls within those limits.
7. Disputes and claims
7.1. If during the trip facts of non-fulfillment or faulty fulfillment of the contract’s terms are ascertained, the USER is obliged immediately, solely in writing, to inform the TOUR OPERATOR in view of the timely taking of measures that would satisfy all parties concerned.
7.2. If the USER’s claims regarding the quality of the service provided cannot be satisfied while the service is being provided, the USER may submit to the TOUR OPERATOR a claim duly drawn up in writing, not later than 5 working days after the trip’s last date.
7.3. If the USER has not submitted his claim in the aforementioned manner, his pretensions shall not be accepted or reviewed by the TOUR OPERATOR.
7.4. The TOUR OPERATOR is obliged within 30 days of receiving the claim to submit his written stand on it to the USER.
8. Changes, procedure for altering and suspending the Contract
8.1. The present contract was drawn up in compliance with the Law of Tourism and the Bulgarian legislation.
8.2. The TOUR OPERATOR is bound by the data in writing and cannot alter it except when:
8.2.1. The possibility has been expressly foreseen of making changes in it and the USER has been advised of them prior to signing the COT.
8.2.2. The changes have been made as a result of the parties’ agreement thereof.
8.3. All alterations and additions made in writing by the parties are deemed an integral part of the contract.
8.4. Any agreements to alter or notice about cancelling the contract are made in writing.
8.5. When the contract is altered, the parties’ obligations are kept unchanged.
8.6. When the contract is cancelled, the parties’ obligations are cancelled after settling the financial relations.
8.7. All disputes in connection with the contract are to be settled via negotiations, and if that proves impossible, in compliance with the legislation of the Republic of Bulgaria.

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